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Troubleshooting

Troubleshooting: Batch & Queue

Unstick a batch job or a failed item in the processing queue.

The batch queue is sequential: one project at a time, in order.

Check Status Badges

Check the status badges — Failed shows red. Everything else keeps the queue moving.

Retry a Failed Item

A failed item: right-click it and choose Re-transcribe (or Regenerate Caption) to retry.

Queue Runs in Background

The queue never blocks the dashboard — you can open other projects while it runs. Long items push later ones back; that's expected for a 1-by-1 queue.

A long project delays everything behind it. Split very long projects into smaller batches if you're waiting.

In-app: open MagiaCap → Help → MagiaCap Help. All docs